🛍 Exchange and Return Policy
At Olivia Store, we care about our valued customers' satisfaction. We would like to clarify our exchange and return policy for our products
According to Egyptian Consumer Protection Agency Law
Returns or exchanges of body-contact products (such as underwear, lingerie, and corsets) are not permitted, to maintain customer safety and health.
Exchange Policy
However, to ensure your comfort, Olivia Store offers exchange within 24 hours of receiving the order in the following cases only:
- Size difference
- Color difference
- Desire to exchange the product for another product of the same value
Exchange Conditions
The product must be:
- 1In its original condition (not used, not washed)
- 2With complete packaging and its tag
🚫 Please note that some products are not eligible for exchange under any circumstances:
- •Panties of all types
- •Silicone products such as silicone or adhesive bras
Your satisfaction and trust in Olivia Store products is our top priority ❤
24 Hours
Exchange period from receipt time
No Returns
Exchange only according to law
Specific Conditions
Product in original condition
Want to Exchange a Product?
Contact us within 24 hours of receiving the order and we will help you complete the exchange process