Terms of Service
The terms and conditions governing your use of Olivia website and our services
Introduction
Welcome to Olivia e-commerce website. These terms and conditions govern your use of our website and services. By continuing to use the website, you agree to these terms and conditions.
We reserve the right to modify these terms at any time, and you will be notified of any material changes. Your continued use of the website after modifications means your acceptance of the new terms.
Please read these terms carefully before using our services. If you do not agree to any of these terms, please do not use the website.
Terms and Conditions Sections
Website Usage
Terms and rules for using Olivia website and provided services
Payment and Pricing
Payment policies, pricing, and accepted payment methods
Shipping and Delivery
Shipping and delivery terms and party responsibilities
Returns and Exchanges
Return and exchange policy and required conditions
Account and Registration Terms
Creating an Account:
- You must be 18 years or older to create an account
- You must provide accurate and up-to-date information
- You are responsible for maintaining the confidentiality of your account data
- We have the right to close accounts that violate the terms
Account Security:
- Use a strong and unique password
- Do not share your account data with anyone else
- Notify us immediately of any unauthorized use of your account
- Log out from shared devices
User Responsibilities
What You Should Do
Prohibited Activities
Payment and Pricing Terms
Pricing and Currency:
- All prices are displayed in Egyptian Pounds including VAT
- We reserve the right to change prices without prior notice
- The approved price is the price at the time of order confirmation
Payment Methods:
- Cash on delivery (additional fee of 15 EGP)
- Credit cards (Visa, Mastercard, Meeza)
- E-wallets (Fawry, Aman)
Payment Conditions:
- Full payment must be made before shipping the order (except cash on delivery)
- In case of payment failure, the order will be automatically canceled
- We do not store credit card data on our servers
Limitation of Liability and Warranties
Limited Liability
We are not responsible for any indirect or incidental damages that may result from using the website or products, except as provided by Egyptian law.
Product Warranty
We guarantee product quality according to stated specifications, but we are not responsible for misuse or damage resulting from negligence.
Force Majeure
We are not responsible for delays or non-performance due to circumstances beyond our control such as natural disasters or political events.
Intellectual Property Rights
All content on Olivia website, including texts, images, logos, designs, and software, is protected by copyright and intellectual property laws.
What You Are Allowed:
- Browse and use the website for personal purposes
- Print website pages for personal use only
- Share product links on social media
What You Are Not Allowed:
- Copy or reproduce content for commercial purposes
- Use logos or trademarks without permission
- Create derivative works from website content
- Sell or license any content from the website
Service Termination
We have the right to terminate or suspend your account and website access immediately, without prior notice, in the following cases:
- Violation of any terms and conditions of use
- Using the website for fraudulent or illegal activities
- Providing false or misleading information
- Attempting to harm the security or stability of the website
In case of account termination, you will lose access to all services and content associated with your account, but these terms will remain in effect regarding previous use.
Governing Law and Dispute Resolution
These terms and conditions are subject to Egyptian law, and Egyptian courts have jurisdiction over any disputes arising from the use of the website or services.
We encourage resolving any disputes amicably through direct communication with the customer service team before resorting to legal procedures.
For contact regarding disputes or complaints:legal@olivia-store.com
Questions about Terms and Conditions?
If you have any questions about the terms of service or need additional clarifications
Last updated: January 1, 2024